Changelog

What we’ve shipped

See how FaithBase is becoming easier to trust, review, and adapt across your outreach and ministry workflows each week.

7 releases
54 changes

  1. Safer data capture and easier chat review

    Fewer bad follow-up records, faster review after a busy week, and more control for visitors using public chat.

    Lead capture is more trustworthy now. When an agent collects an email address or phone number, FaithBase can ask for the right confirmation before handing that information to a ministry or support team.

    We also made the chat log easier to use after a busy week. Search, exports, shared links, and message-level deep links help teams jump straight to the answer, handoff, or issue they are trying to inspect.

    Chat review

    Find the exact response that needs attention

    Search, share, export, and response links help your team review outreach conversations without paging through every thread.

    Search messages, answers, feedback...
    Response link copiedOpens directly to this answer
    Export readyLarge histories stay paged
    Faster review
    Cleaner handoffs
    Visitor control
    Features
    • •Data capture Age confirmation for follow-up forms. Your team can require age confirmation before collecting contact information for a ministry or support handoff.
    • •Data capture Email and phone validation. Collected contact fields are checked before they are sent, reducing bad handoffs and incomplete follow-up records.
    • •Chat logs Message deep links. Your team can open a chat log directly to the specific answer or visitor message that needs review.
    • •Public chat Standalone history deletion. Visitors using standalone public chat can delete prior chats from their browser history.
    Fixes
    • •Analytics Large dashboard reports. High-volume organizations can load conversation summaries and exports more consistently.
    • •Chat logs Exports for long histories. Larger chat archives can be downloaded without failing mid-export.
    • •Billing Lower-cost repeated answers. Repeated identical answers are billed more efficiently, lowering the cost of common visitor questions.
    • •Chat Cleaner agent instructions. Removed a warning that could distract from normal agent operation.
    • •Agent reliability Safer browser behavior. Prevented browser popups from interrupting embedded visitor chat sessions.

  2. More useful agents for ministry routing

    Visitor chat became more useful for event questions, prayer workflows, handoffs, and campaign follow-up.

    FaithBase can now support more ministry-specific routing. Event calendars can be connected to agent answers, prayer request behavior can be controlled by organization, and playbook handoffs can carry clearer context to the right team.

    Visitor chat also became more polished: starter questions are easier to scan, feedback appears in the visitor's language, and campaign links use the same chat experience as the rest of the product.

    Ministry tools

    Events, prayer, handoffs, and campaign chat

    Agents can answer with ministry context instead of only static knowledge-base text.

    EventsNext gathering
    HandoffsStaff context
    PrayerEnabled
    Prayer routed
    Event questions
    Staff context
    Features
    • •Integrations Events calendar answers. Agents can use a connected events calendar to answer visitor questions about upcoming ministry opportunities.
    • •Prayer Prayer request controls. Your team can turn prayer request collection on or off when the workflow does not fit a specific ministry.
    • •Widget Custom footer text. Organizations can customize the short disclaimer shown in public chat widgets, including links to approved pages.
    • •Chat logs Shareable chat links. Your team can copy a direct link to a conversation when another teammate needs to review an answer.
    • •Workflows Playbook escalation details. Escalation emails can include clearer context so the person receiving the handoff knows why the visitor needs help.
    Fixes
    • •Widget Starter question layout. Starter question buttons now wrap and size more cleanly across embedded chat and dashboard previews.
    • •Chat Standalone campaign chat. Campaign links now use the same polished chat experience as normal public chat, including citations, branding, and mobile layouts.
    • •Sources More focused knowledge access. Agents stay focused on the right knowledge instead of pulling too broadly across unrelated materials.
    • •YouTube ingestion Transcript edge cases. Large channel imports now handle unavailable transcripts more cleanly, so usable videos can keep moving forward.

  3. Fresher websites and more editable knowledge

    Agents can keep up with changing ministry websites, and teams can guide the answers visitors should receive.

    A church website changes constantly: events, service times, sermon pages, staff pages, and announcements all move at different speeds. FaithBase now looks for website change signals before doing expensive broad crawls, which helps keep knowledge fresher without turning every refresh into a full scrape.

    Knowledge management also got more hands-on. Your team can edit manual sources and add guidance so agents are more likely to find the content visitors expect them to use.

    Knowledge base

    Freshness signals plus manual guidance

    Website feeds, sitemap dates, manual edits, and search guidance work together to keep answers current.

    Website sourceFresh
    Service-time page updatedFound during scheduled refresh
    Youth event changedAnswer can use the new details
    Common question guidedSearch hint added by your team
    Current answers
    Editable content
    Common questions
    Features
    • •Website crawling Website change discovery. FaithBase can use sitemaps, feeds, and page update signals to find changed website content before falling back to a full crawl.
    • •Website crawling Scheduled website feed refresh. Sites with reliable update feeds can be refreshed on schedule so new pages are picked up sooner.
    • •Sources Manual source editing. Admins can update question-and-answer and text sources without deleting and recreating the knowledge item.
    • •Sources Top questions and search hints. Teams can add guidance that helps agents find the right answer for common visitor questions.
    Fixes
    • •Sources Manual questions found correctly. Manual questions are found by the agents that should have access to them.
    • •Sources Word document uploads. Restored Word document uploads for teams that add ministry documents and internal guides.
    • •Dashboard Mobile dashboard interactions. Improved dashboard controls on phones so common source and settings actions remain usable on small screens.

  4. Better answers, clearer analytics, and stronger testing

    Teams can test answers before visitors see them, review outreach trends, and keep multilingual chat behaving consistently.

    This week focused on answer quality and outreach visibility. Testing gained filters, manual questions, analytics questions, and scripture-answer context so teams can evaluate more than a single happy path.

    Customer-facing chat also became easier to trust. Citations became more visible, public chat links behaved more consistently, and mobile chat behaved better when the keyboard was open.

    Agent testing

    Review answers before visitors see them

    Testing and analytics surfaces give your team more context when tuning an agent.

    Visitor question checkedReview before launch
    Citation visibleSource can be inspected
    Spanish answer checkedSelected language preserved
    Visitor-ready testing
    Citation confidence
    Language checks
    Features
    • •Answer testing Question filters and manual questions. Your team can filter generated test questions and add their own questions when they need to verify a specific scenario.
    • •Analytics Usage aggregates and date ranges. Dashboard usage views now support clearer date ranges for reviewing adoption over time.
    • •Analytics Chat surface breakdown. Analytics can distinguish traffic from website widgets, campaign chat pages, and embedded chat experiences.
    • •Chat logs Message search. Your team can search chat logs by visitor message or agent answer instead of paging through conversations by hand.
    • •Response quality Improve answers from feedback. Chat feedback can be used to improve an agent, making real visitor issues easier to turn into better instructions.
    Fixes
    • •Mobile chat Keyboard layout. Public chat pages now hold their layout more reliably when a phone keyboard opens.
    • •Multi-language Playground language handling. Tests now use the selected language more consistently.
    • •Citations Internal citation visibility. Internal agent answers can show citations when admins need to inspect which sources shaped a response.
    • •Response quality Reviewer context. The answer reviewer now sees when an agent searched before answering, reducing false warnings.

  5. Integrations playground and full-channel YouTube

    Large teaching libraries became easier to import, test, and keep useful for visitor questions.

    Many organizations already have years of teaching and video content. Full YouTube channel ingestion lets teams connect a channel once and bring transcripts, thumbnails, published dates, and refresh behavior into the same source workflow as the rest of the knowledge base.

    The new integrations playground gives teams a place to try tools such as scripture search before exposing them to visitors. That makes agent behavior easier to understand because you can see the actual answer, not just a settings toggle.

    Integrations playground

    Test tools before visitors rely on them

    Preview integrations against an agent, then turn on the tools that fit the customer.

    Integration testRunning
    YouTube channelLarge teaching library
    Scripture searchPreview before enabling
    YouTube channel ingestion
    Visitor-ready testing
    Scripture search
    Features
    • •YouTube ingestion Full channel imports. Connect a YouTube channel once and FaithBase can process the channel backlog with controls for Shorts and large libraries.
    • •Integrations Integrations playground. Your team can test scripture search and other tools against agent behavior before enabling them for visitors.
    • •Scripture Scripture Search. Eligible agents can answer Bible-reference questions from supported translations with attribution.
    • •Agent configuration Agent-level review controls. Your team can tune safety and quality review behavior per agent instead of treating every agent the same.
    Fixes
    • •YouTube ingestion Duplicate channel protection. Adding an already-connected YouTube channel now shows a clear warning instead of creating a duplicate source.
    • •YouTube ingestion Thumbnail and published date handling. Improved YouTube metadata so source rows show more accurate dates and fall back gracefully when a thumbnail is missing.
    • •Video search Recent video questions. Agents are better at finding relevant videos for recent sermon-style questions and explicit video requests.
    • •Widget Fullscreen mobile chat. Embedded chat now uses the phone screen more naturally, making long conversations easier to read.

  6. Citations, focused knowledge, and smoother chat

    Agents can answer from the right ministry materials, show clearer citations, and stay responsive in longer conversations.

    Knowledge access is more precise now. Agents can answer from the source collections assigned to them, which helps keep campus, ministry, and campaign answers from mixing.

    We also cleaned up the visitor answer experience: citations use clearer links, YouTube embeds behave better in public chat, and long chat histories stay bounded so agents remain responsive.

    Answer quality

    Use the right sources and show better links

    Focused knowledge access and clearer citations make answers easier for visitors and teams to trust.

    Answer source: Sermon archive collection
    CitationVideoScoped
    Ministry-specific answers
    Readable source links
    Video playback fixes
    Features
    • •Knowledge base Ministry-specific knowledge. Agents can answer from the source collections assigned to them, keeping responses focused on the right ministry or use case.
    • •Agent configuration Apply answer-improvement suggestions. Your team can accept suggested instruction improvements instead of manually rewriting the agent.
    • •Analytics Admin usage dashboard. Your team can review high-level usage, source activity, and adoption signals from the dashboard.
    Fixes
    • •Citations Clearer source links. Chat answers now format source URLs as readable links and avoid exposing confusing hidden markers to visitors.
    • •Video playback YouTube embeds in public chat. Embedded videos render more consistently inside public chat responses on desktop and mobile.
    • •Response quality Long conversation context. Long conversations keep enough history for context without replaying so much text that answers slow down or drift.

  7. Self-serve plans and a stronger customer safety net

    Customers gained a clearer upgrade path, and visitor-facing workflows gained more protection before issues reach real people.

    FaithBase became easier to buy and safer to operate. Teams can upgrade directly from the dashboard, review billing consent during checkout, and rely on broader checks around public chat, billing, support, prayer requests, and handoff flows.

    Several of these changes are intentionally quiet. Customers may not see every safeguard, but they benefit from a product that catches more issues before they reach a live visitor.

    Trust and billing

    Upgrade confidently, with more flows checked

    Self-serve checkout and broader workflow checks support customers moving from trial to paid usage.

    GrowthCheckout ready
    ConsentTerms acknowledged
    Dashboard checkout
    Billing consent
    Visitor safeguards
    Features
    • •Billing Self-serve paid checkout. Customers can upgrade to Essentials or Growth directly from the dashboard when those tiers fit their needs.
    • •Billing Checkout consent. Subscription checkout now includes clearer agreement language before a paid plan is accepted.
    • •Support More visitor-flow checks. Expanded checks across billing, support, prayer requests, handoffs, and dashboard flows so broken experiences are caught sooner.
    Fixes
    • •Billing Preconfigured paid plans. Fixed checkout for customers whose paid plan was configured before they started subscription checkout.
    • •Chat Text composition. Fixed duplicate characters when visitors type with input methods used for languages such as Chinese, Japanese, and Korean.
    • •Public chat Recent history. Public chat now handles recent conversation history more reliably when visitors continue a thread.
New releases are added as customer-facing changes ship. For a deeper walkthrough, explore the platform or get in touch.