EnterpriseJune 2026
CRM integrations
Two-way sync of contacts and conversation context with Planning Center, Rock RMS, HubSpot, Salesforce, and Bloomerang — so prayer requests, leads, and signups land where your team already works.
Product Roadmap
What we’re building next, and when you’ll get to use it.
The integrations, analytics, and engagement features that turn your website into a real conversation with the people God has already brought to you.
Curious about plans? See pricing & features.
How to read this
Each item shows the plan it lands on. Essentials+ is the foundation. Growth+ unlocks as you scale. Enterprise is built for denominations, for-profits, and multi-brand organizations.
Essentials+
The foundation. Every paying FaithBase customer gets these.
Growth+
For multi-site churches and ministries scaling engagement.
Enterprise
Denominations, for-profits, and multi-brand organizations.
On the roadmap
What we’re building nextJune 2026
Growth+June 2026
Custom domain & full-page chat
Serve FaithBase from chat.yourdomain.org, with a dedicated full-page chat view that's perfect for QR codes and email links.
Growth+June 2026
Notification batching & weekly digest
Stop drowning in one-email-per-conversation. Smart daily and weekly digests, grouped by what your team actually needs to see.
Essentials+June 2026
Knowledge base improvements
Connect Google Drive and SharePoint/OneDrive as new ingestion sources, with sharper answers and clearer source attribution.
Growth+June 2026
Sharper audience insights
A playbook-and-escalation count dashboard, in-chat CTA conversion tracking, an engagement-reach metric, and CSV exports for captured leads and prayer requests — each with full conversation context.
Essentials+June 2026
Account, settings & billing
A cleaner home for invoices, seats, and billing contacts — with automatic suspension handling on payment failure and clearer tier feature enforcement.
Essentials+June 2026
Roles & access improvements
Real team and role distinctions, plus a dedicated prayer-team role with a view-only portal where they can mark prayers as prayed.
July 2026
Essentials+July 2026
AI recommendations dashboard
“Here's what you should do this week” — content gaps to fill, playbooks to tune, and escalations that need a follow-up.
EnterpriseJuly 2026
Social media integration
Instagram, Facebook Messenger, WhatsApp, and X. Same agent, same playbooks, one inbox.
Essentials+July 2026
Silent escalation failure alerts
If a high-priority escalation isn't picked up, the right person gets paged. No quiet failures on crisis or prayer routing.
Essentials+July 2026
CMS push API
When you publish a sermon or article in Sanity or WordPress, it lands in FaithBase right away — no re-crawl wait.
Essentials+July 2026
Slack, Google Chat & Teams alerts
Your care team gets the alert where they already work. Configurable per playbook and per audience.
Essentials+July 2026
Marketplace mode
A configurable mode for faith-aligned marketplaces and adjacent verticals — the same engagement layer, tuned for your audience.
August 2026
Growth+August 2026
Team inbox for staff
A dedicated inbox where your staff triage, escalate, and follow up on visitor conversations — separate from the public chat widget your visitors use.
Essentials+August 2026
Frictionless conversational form capture
Long forms become a back-and-forth. Conversion stays high; the data still lands in the right structured fields.
Growth+August 2026
Analytics — wave 2
Chat-to-conversion attribution from the first message through program pages, RFIs, and applications — plus real-time sentiment feedback and dwell-time metrics.
Essentials+August 2026
Playbook improvements — wave 2
More template playbooks out of the box, plus 30/60/90-day re-engagement templates so dormant conversations get a second touch automatically.
September 2026
Growth+September 2026
Live agent & support-tool handoff
When a conversation needs a human, FaithBase hands it off to a live agent in your customer support tool (like Intercom) — full context included, as a real conversation your team can pick up, not just a link.
Essentials+September 2026
SSO login
SAML and OIDC via WorkOS, with SCIM provisioning for the organizations that need it.
Dates are targets and may shift in response to customer needs and platform priorities. Future capabilities are defined in more detail as they’re scoped.
Delivered
We ship what we say — already live in productEssentials+Released
80% conversation cap notification
A heads-up when you're approaching your monthly conversation cap — by email and in-app — so nothing comes as a surprise.
Essentials+Released
Pastoral care escalation playbook
Grief, crisis, and prayer routing with a full handoff packet — name, phone, email, communication preference, and conversation summary — for your care team.
Essentials+Released
Structured data capture in playbooks
Phone and email validated before submission, an over-13 confirmation, and a clear “this is an AI tool” disclaimer on every FaithBase agent.
Essentials+Released
Custom brand fonts in the widget
Match your exact brand guidelines inside the chat widget with custom typefaces.
Essentials+Released
YouTube full-page ingestion & scheduled refresh
Full transcript ingestion from your YouTube content, re-ingested on a schedule so answers stay current.
Essentials+Released
Per-agent knowledge base assignment
Designate a document or website in the knowledge base to a specific agent, so each assistant answers from the right content.
Essentials+Released
Customer support ticketing
Reach the FaithBase team and track your requests through a dedicated support system.
Growth+Released
Right-to-left language support
Full right-to-left rendering for languages like Arabic, end to end in the widget.
Essentials+Released
Radio playlist integration
Surface song-now-playing and station playlist context inside FaithBase chats.
EnterpriseReleased
Licensed Bible API integration
Integrate your organization's licensed Bible translation via API and PDF.
Ready when you are
Your website, finally useful at 2 AM.
Onboarding churches, nonprofits, for-profits, and faith-aligned marketplaces now.